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Author: t | 2025-04-24

Plum Voice Launches Plum Chat. Decem. Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that Plum Voice reserves the right to respond or not respond to support posts on the Plum Voice forum. Plum Voice does not guarantee response times or remedies for any issue that requires recourse to Plum Voice support. 11.3 Uptime. Plum Voice does not guarantee continuous uptime and may conduct maintenance at any time without notification to You.

Plum Voice Launches Plum Chat

From a development perspective, building voice applications is similar to creating web pages. Web pages use HTML and a web browser to send and receive text and images over the internet.Likewise, VXML applications act as a voice browser to input and output audio over the public switched telephone network (PSTN) or voice over internet protocol (VoIP). The obvious difference is that you access a web browser on a computer or a voice browser with a telephone.IVR and other voice applications, like those built on the Plum DEV platform, connect to the internet in the same way as a web browser. The main difference is that IVR talks to web servers using VXML instead of HTML.Recent improvements to IVR systems enable them to do much more than simple data presentation and collection. They can answer questions in a more human-like manner for better customer service. Plum Voice has modern IVR applications that possess powerful, robust features. They help businesses automate complex processes, use real time data, reduce costs and improve customer satisfaction.Automate Phone Systems with Virtual AgentsUsing Plum Voice’s IVR platform, businesses can utilize Plum DEV and Plum Fuse to create their own voice automation solutions. Of course, self-service can take on different forms. Plum Voice is focused on addressing customer concerns via the voice channel by automating common and repetitive tasks over the phone, using self-service applications.Customers want their issues resolved quickly and efficiently. Implementing intelligent virtual agents (IVAs) to replace or augment live agents in a contact center is one way to raise the bar in meeting customer expectations. With IVAs, companies can collect and disseminate information quickly, while saving on live customer support costs.Learn More Here

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Making Data Matter to You and the Customer VoiceTrends is an analytics toolkit designed to measure the performance of voice applications built with Plum Voice’s DEV, Fuse and Insight tools on the Plum Voice platform.Set it and forget it doesn’t work with phone automation. The metrics in VoiceTrends allow you to see how your callers interact with your application and make adjustments to improve the caller experience, attain first-call resolution, improve call containment and send calls only to agents that need to be handled by an agent. All of this means less time on hold and greater satisfaction for customers with lowercosts to your business. Measure Voice Applications VoiceTrends is an advanced IVR call analytics tool designed to measure the performance of voice applications built with Plum Voice’s DEV, Fuse and Insight tools. It is exclusively available on the Plum Voice platform. Simple and Easy to Understand Reporting For easy understanding, VoiceTrends represents voice analytics and reporting in data visualizations. Users can parse data over a variety of time periods to better see and analyze trends. The data collected by VoiceTrends helps companies to continuously monitor their voice applications, identify areas for improvement or optimization and deliver the best customer experience possible. VoiceTrends Features MONITOR APPLICATION PERFORMANCETrend analysis provides graphical representations of call volume, event tracking and application performance. Use this information to improve and streamline your call flow. TROUBLESHOOT AND IMPROVE PERFORMANCEThe performance tracker keeps tabs of application errors to help identify trouble areas and improve applications. INTUITIVE NAVIGATIONVoiceTrends has its own unique web portal which expands Plum Voice’s commitment to roles-based management of communications applications. OPTIMIZE CUSTOMER-FACING APPLICATIONSWith continuous analysis, optimization and maintenance of your voice applications, you can provide a better customer experience, have higher call containment and lower customer service costs. A/B TESTINGUtilize A/B testing capabilities to optimize call-flows for better performance. TECHNICAL SUPPORTTechnical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle. RELIABLE, SCALABLE AND SECURE CLOUDPlum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.

Plum DEV Login - Plum Voice

Offer complementary products or services related to your inquiry. If you agree, data is provided to those partners for purpose of responding to your request for service or information. Please review the privacy policy of the specific partner regarding any further interactions with that partner.To provide information on educational events or relevant partner products.We occasionally co-sponsor events with partners or present at partner events that provide services of potential benefit to Plum users. Plum or our event partners may provide information on such events and services and/or relevant partner products. Plum respects your information and maintains control of the data we collect and limit the use by these partners of the data we collect.As a result of your use of Outsourcing, Support or Consulting Services “Hosted Services”.Plum customers may provide Plum incidental access to data about their employees, vendors, partners or customers in connection with Plum’s Hosted Services, including Plum Voice Centers. As a result of this Hosted Services relationship, Plum may access or process some of this information, but does not control the data collection or use practices related to this information. Plum merely provides the relevant hosting or application management and support services required by the engagement. Plum makes no independent use of the data outside of what is needed to provide the hosting service, applications management, and support to complete specific actions requested by the customer.To address performance and fix issues.Occasionally, patches and other software fixes, such as security patches addressing newly discovered vulnerabilities, are developed by Plum. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers. As a result of legal requirements. Plum may be required to provide data to comply with legally mandated reporting, disclosure, or other. Plum Voice Launches Plum Chat. Decem. Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that

Plum Fuse :: Login - Plum Voice

I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether it’s for a great caller experience or automated self-service. If you need to create great caller experiences without having even a little technical understanding, then you’ve found the right product with Plum Fuse.Plum Voice recently announced that they have added a Template Center to the Fuse tool. Users now have access to over 37 templates which are immediately available with more in development. Users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations. Templates are easily sorted by industry or searchable by application name.Why are Pre-Built Templates Important?Templates serve a valuable purpose. They are good examples of best practices for building voice applications. Utilizing templates at the beginning of the development process saves developers and users significant time in building applications. Much of the heavy lifting for coding, logic and workflow has been worked out for quick development and implementation. This enables more productive and efficient use of employee time and reduces the associated expenses tied to development, coding and testing.What is Plum Fuse?Plum Fuse is a visual interactive voice response (IVR) tool used to build voice applications.

Plum Fuse Q A - Plum IVR Support - Plum Voice

Plum Voice has launched AI Fusion, bringing together natural language resources from Amazon, Google, IBM, Microsoft, and Nuance Communications to streamline the process of creating and tuning intelligent virtual agents (IVAs).AI Fusion helps developers and companies benefit from the best of evolving AI resources, minimizes lock-in to any one AI engine, and accelerates the timeframe for deployment of effective AI solutions.Plum Voice has also augmented its pre-built application templates and modules to leverage AI Fusion in virtual agents for finance, healthcare, utilities, education, and other industries. Even legacy virtual agent applications running on the Plum Voice platform can now leverage multiple AI engines in real time. Applications are created and augmented via Plum’s curated collection of APIs and/or via the Fuse visual builder, a tool that enables low-code/no-code dialogue construction and management."AI Fusion furthers the core mission of Plum Voice, which is to provide a comprehensive, secure, and reliable set of communication building blocks to enable digital transformations of the customer journey," said Matt Ervin, CEO of Plum Voice, in a statement. "Increasingly those customer journey transformations involve leveraging AI efficiently."Our platform was already providing top-notch first call resolution rates, and now AI Fusion enables further gains in automation rates and consumer satisfaction," Ervin added. "Moreover, the AI Fusion ecosystem supported by Plum Voice will continue to evolve as the cutting edge of technology progresses. Our clients will benefit from advances in AI on a variety of fronts. The hard work invested to optimize dialoueg state transitions and business logic remains useful even as the underlying AI resources improve."

Plum Chat - What is a Chatbot? - Plum Voice

Call center alters its discipline to improve speed and service, add agents or change call routing and priority, we theorize those things should influence caller patience,” the study claimed. “And our model shows that such improvements do indeed make a difference in whether people decide to hang up or hang on.”Customer Experience Is More Important Than EverWith businesses paying more attention to wait times and customer experience, it’s more important than ever for companies to ensure that they have the right technology solutions to meet their customers’ needs.Whether businesses choose to automate frequent calls or provide callback services, they need modern technology to get the job done right. Plum Voice offers reliable, secure, cloud IVR platforms that deliver great customer experiences. The Plum Voice platform includes VoiceTrends, a built-in data and analytics toolkit tailored specifically to measure the performance of voice applications built with Plum Voice’s DEV, Fuse and Insight tools.Contact us today to learn how our tools can help you build customer service solutions fast, without the frustration of waiting on hold.

Plum DEV : : Forgot Password - Plum Voice

Legal process requirements.GDPR CompliancePlum is aware of the new General Data Protection Regulations (GDPR) that are effective as of May 24, 2018. To achieve GDPR compliance, Plum implements data minimization rules and processes at every step in the data lifecycle. Plum ensures that personal data usage is always relevant, adequate and absolutely necessary for carrying out the purpose for which the data is processed. Plum also ensures that any vendors we work with for data processing purposes, as defined in the GDPR, exhibit adequate efforts to ensure GDPR compliance.How Data is SecuredWe are committed to keeping your data secure and have implemented appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. These safeguards include the following:Using Trusted Vendors that are GDPR ReadyTo collect data, Plum Voice utilizes services from the following providers: Hubspot and Salesforce.HubspotPlum Voice uses Hubspot to collect personal data through cookies, for e-mail automation purposes, and to update sales records. Plum Voice has received assurance from Hubspot that it is currently GDPR compliant. For more information on Hubspot’s compliance please visit it’s GDPR webpage.SalesforceSalesforce acts as the master hub for all of the vendors that work to collect and store information for Plum’s marketing and sales purposes.Plum Voice has confirmed that Salesforce has an active ISO 27001 certification, and that it has a current certificate of compliance from UK Cyber essentials. To view these certifications please visit Salesforce’s compliance webpage.Physical SafeguardsPlum Voice transmits sensitive cardholder data for a portion of its customers. To ensure the safety of this data, security measures include, but are not limited to keeping servers in locked cabinets at data centers that require passcard and ID recognition for entry, and supports strong TLS encryption of survey data transmissions.Rights of the Data SubjectThe GDPR outlines rights that. Plum Voice Launches Plum Chat. Decem. Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that Plum Voice reserves the right to respond or not respond to support posts on the Plum Voice forum. Plum Voice does not guarantee response times or remedies for any issue that requires recourse to Plum Voice support. 11.3 Uptime. Plum Voice does not guarantee continuous uptime and may conduct maintenance at any time without notification to You.

What Is Voice Biometrics? - Plum Voice

Sharpen Announces Acquisition of Plum Voice Sharpen Announces Acquisition of Plum Voice With the implementation of interactive voice response (IVR) systems, virtual agents, conversational AI, chatbot and SMS messaging tools, you can build modern solutions for your business and customers. Empowering Our Customers Why Plum Voice? Achieve ROI faster with engaging, controlled dialogs and improve both cost efficiency and customer satisfaction.With Plum Voice, you can: Simplify dialog creation with our programmable voice and text tools.Ensure safety and security with controls for the latest conversational AI LLMs, like ChatGPT.Build with ease using our APIs and low-code creation environments.Get started quickly with our Fuse pre-built templates and modules.Rest easy with our platform-wide certifications for PCI, HIPAA, SOC2, and more.Receive responsive support and service from our team to ensure your success. Developers, we've got what you need. APIs, sample code, tutorials and videosat your fingertips Access our robust collection of support resources Integrates with any database, call center suite & payment gateway Build applications with low-code visual building tools and templates Business leaders, let us solve your problems. Professional services collaborates with your team to deploy self-service solutions Containment Rates Improve CSAT with an 80% average of first call resolution Scalability & Reliability Plum Voice handles millions of calls each day and can scale to need Descope your contact center from PCI-DSS, SOC2 and HIPAA compliance AI Fusion simplifies voice processing by accessing multiple leading AI engines such as Nuance, Google, Amazon and IBM to interpret each spoken request. The results are then combined to provide a more accurate and comprehensive understanding of the user's needs. Automated Dialogs Made Simple and Secure Self-service dialog applications are more powerful and preferable than ever. With interactive voice response (IVR) and conversational AI, businesses can communicate in a way that is efficient, responsive, controlled and compliant.Plum Voice's omnichannel dialog tools run continuously with 24/7 support making them ideal for automating business transactions. They allow customers to easily place orders, make payments, get account info, schedule appointments, etc. using their preferred communication channels.Simplify frequent interactions ■ Enable customer self-service ■ Modernize customer service ■ Increase operational efficiency ■ Lower staffing and operating costs Plum Success Stories "Since we started onboarding clients in 2016, the Plum support team has been great to work with. They have made the provisioning process quite easy and are very prompt and polite with their responses. Getting to know the names behind the team makes the experience more personal."Lisa, Vice President of OperationsPayment System Company "We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference." Stephanie R., Vice President of Customer ExperienceUtilities Company "Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish

What is Voice Biometrics? - Plum Voice

In the tool, users can create call flows by drag and dropping icons and modules into a logic pattern. No writing code or learning a new language is required. All the coding is done in the background. It’s a tool designed to enable non-technical people a method to build easy to use call flows. At the same time, there is all the flexibility, functionality and integration options that more technical people can use for coding capability. Templates serve a valuable purpose. They are good examples of best practices for building voice applications. Utilizing templates at the beginning of the development process saves developers and users significant time in building applications. Much of the heavy lifting for coding, logic and workflow has been worked out for quick development and implementation. This enables more productive and efficient use of employee time and reduces the associated expenses tied to development, coding and testing.Industry Specific Call flow TemplatesPlum Voice provides users with prebuilt call flow templates to help them get going on the right track out of the gate. Each industry, or vertical, has different needs that are unique to their business structure and customers. The Plum Voice team has created templates that serve each of these industries:BankingEducationGovernmentHealthcareInformation TechnologyInsuranceReal EstateRetailTelecommunicationsTransportationUtilitiesSome of the call flow templates that are available to assist in building voice applications include:Two-factor authenticationAppointment systemAccount inquiryCard activationMobile workforcePayment applicationPayment reminderPIN resetContact a Plum expert today to start a free trial and see how easy prebuilt templates are to use. Benefits of Plum. Plum Voice Launches Plum Chat. Decem. Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that

Plum Fuse 7.1 Release Notes - Plum IVR Support - Plum Voice

All individuals have to their data. Plum strives to ensure that it is well-informed of these individual rights, and ensures that its policies and procedures are constantly updated to reflect new changes and additions to the relevant sections of the GDPR that reference individual rights.These rights include, but are not limited to the following:New Choices for Users to Manage the Privacy and Accuracy of Their DataAll individuals of whom Plum collects personal data has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. Plum wants all users to be aware of the following choices regarding the vendors Plum uses for data collection purposes.As Related to HubspotAll emails that Plum Voice sends through Hubspot have an “Unsubscribe” Option. Any user that wishes to stop receiving emails will no longer receive emails by enabling this option.As Related to SalesforcePlease see below for options on making requests to delete or modify data held in Salesforce.Breach NotificationIn the event that individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person, and applicable laws including the GDPR requires notification, Plum will notify the affected individual of the breach. Plum recognizes that the GDPR includes strict notification guidelines, which includes the notification of a personal data breach to relevant supervisory authority within 72 hours after having become aware of the breach, unless the breach is unlikely to result in the rights and freedoms of natural persons. Unless otherwise required by law, Plum will first notify the affected individual via email or fax. If Plum is unable to contact the individual by email or fax, a notice will be sent by U.S. mail. Notice will be given promptly,