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This document provides information about new features, issues that were discovered and fixed since the previous release of ObserveIT, and limitations of the release. It is important that you read this document before you install and configure ObserveIT 7.10.0. If the ObserveIT SaaS Feeder is currently installed in your environment, you must uninstall it before upgrading to ObserveIT version 7.10. After the SaaS Feeder is uninstalled, you can install the new version of SaaS Feeder.(The ObserveIT SaaS Feeder can be downloaded from ObserveIT Support Portal.) HTTP as communication protocol between the agent and the Application Server is no longer supported. Since Agents Auto Upgrade provides remote installation using highly secure credentials, it must be deployed using HTTPS or a higher security protocol. For information about how to install and upgrade, see: Installation Guide Upgrading ObserveIT New Features and Enhancements Release 7.10.1 includes the following features from release 7.10.0. Agent Auto Upgrade is GA Agent Auto Upgrade is now GA for Windows. This feature lets you upgrade Agents directly from the ObserveIT Web Console. You have control over which endpoints to upgrade and you schedule when the endpoints will be upgraded. From version 7.10, you will no longer need to use a 3rd party deployment tool. The upgrade is completed and deployed from the Web Console. When upgrading to 7.10, you will still need to deploy the agent with a 3rd party tool, such as Microsoft SCCM. If you have already deployed the Agent Updater from version 7.9.x, it is not

Installing ITM system Group Managed Service Account (gMSA) aims to improve the security on each ITM component in your environement. During the installation process of ITM components, you will be able to define the user account as a service account. Prerequisites Downloads Download the latest version. (See Downloading the Latest Version.) Download psexec: Download PsTools from Microsoft Sysinternal. This includes psexec file that you need ( User Set Up You must configure a Security Support Provider Interface (SSPI) user and Domain for the endpoint. For example Proofpoint\Autouser$. PSexec Setup Since a gMSA user is a service account, this file allows the gMSA user to run the installation. You must run this setup for each component (Application Server, Web Console, Website Categorization Module and Screenshot Storage Optimizer). Download and copy the PSexec to the desktop ( Run PowerShell as Administrator. Type "cmd" to start the command line Type: /psexec -i -u OBSERVEIT-SYS\gMSAaccount$ -p ~ cmd.exe (Copy the path by right-clicking on the MSI and copy as path.) Click Agree in the end-user license agreement (EULA). Execute the msi modules to install/upgrade the ITM OnPrem product Component Setup Add the gMSA parameter to each component. See the following for details: Installing ITM On-Prem (ObserveIT) Application Server Installing ITM On-Prem Web Console Installing the Screenshot Storage Optimizer Installing the Website Categorization Module Database SQL Server Make sure the gMSA user (Autouser$) is part of the administrator group for the Database SQL Server. Add the gMSA to the SQL Server instance's dbcreator server role and save. Follow steps to install Database SQL server, (see Installing the ITM On-Prem (ObserveIT) Databases). Related Topics: Custom Installation Steps Back-end Components Prerequisites

Supported with OIT server side 7.10.0. To use the feature and have the ability also to update the Agent Updater remotely, you must update the Agent Updater to 7.10.0 with a 3rd party tool. Updater Enhancements for 7.10 include: Updater Health Monitoring: The health status of the endpoint is displayed in the ObserveIT Web Console in the Updater Status column of the Endpoint Upgrade Status view. This view provides a quick way to find out the update status of an endpoint. In addition, you can easily check the update version by hovering over the Updater Status column. See: Endpoints Upgrade Status Auditing Capabilities: ObserveIT tracks Upgrade Set changes that were made while working in the Web Console, including Stop/Resume Upgrade Set, Delete Upgrade Set, and Create Upgrade Set. This information is available from the Configuration Changes tab in the Audit option of the Web Console. See: Auditing Configuration Changes Security Enhancements: MSI validation checks the signature and certificate for the Agent and Updater Secured API communication by using JSON Web Token (JWT) mTLS authentication added See: Agent Auto Upgrade Legal Hold When you schedule archiving to move data from the main ObserveIT database automatically or deletion to remove data automatically, you can choose to exclude all sessions for specific users/endpoints. User activity data that you may not want to include in the scheduled archiving or deletion will remain available. The excluded data will continue to be available from the Web console diaries, alerts, search and reports. See: Archiving ObserveIT Data

Organization Delays in seeing captured user activity in the Web console (because VPN is not always turned on from home) ObserveIT has optimized Agent-server networking as follows: Redundant overhead on networking volume was removed Number of calls from Agent to server in idle time was reduced Flattening the curve of volume sent by the Agent upon recovery from offline For more information about ObserveIT and WFH, see ObserveIT Remote Architecture. Website Categorization Enhancement The following categories have been added to Website Categorization and are available in Alert Rules and Recording Policies: CBD & Hemp Products Guns Ammunition Knives Paintball Self-Harm Abortion Child Abuse Tracking Sites Fitness Home & Garden DoH/DoT Infrastructure & Backend Services Newly Registered Domains Fireworks Cyberbullying If you are using the Website Categorization module, after installing or upgrading to version 7.10, contact ObserveIT Support to help you complete the update with the 16 new categories. See: Website Categorization USB Storage Device Additional Identifier User activity related to usage of USB (connect to USB, copy to USB) has been enhanced by extracting the USB Device ID and adding it to the end of the USB Label field in parentheses. Overwriting Old Activity in Offline Recording Policy To prevent offline mode from filling up your disk drive, you can set a threshold for available disk space. When the threshold is reached, offline data starts to overwrite old activity. See: Offline Recording Policy Updated Configuration Screen in the Web Console The Configuration screen in the Web Console has been updated.

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