Freshcaller

Per user, per month, you could get the same features offered through competitors at a lower price. You would also not have to buy your business phone number or minutes as these are often included with the plans.Our expert did appreciate the availability of support options and the ease with which they could customize features thanks to existing templates and instructions. But as a cloud calling service, Freshcaller, unfortunately, falls behind better-priced and far more transparent providers. Frequently Asked Questions (FAQs) What does Freshcaller do? Freshcaller is a virtual PBX service that allows you to set up a phone system to enable your company’s support team to answer and direct customer calls better. It also allows you to customize your business’s support experience, including call queue sizes, custom greeting options and warm transfers. It is one of several Freshworks products designed for customer support teams. What are the network requirements for Freshcaller? Freshcaller recommends a minimum of 40Kbps per agent when using its service. How can you integrate Freshcaller with Freshdesk? You can incorporate Freshdesk and Freshcaller through the Freshdesk Omnichannel; select Phone to buy a number on your admin dashboard. Freshdesk agents get access to Freshcaller by default. How can you create a ticket from Freshcaller? To create a ticket from your Freshcaller account, click the integration icon and select “create ticket.” Can I use Freshcaller on mobile? Freshcaller has a mobile app for download through the App and Google Play stores.

However, certain drawbacks won’t make it a good fit for every company.Freshcaller Is Best For:Small businesses with tight budget constraints: Freshcaller is free to use. You may test premium tier features for between 14 and 21 days.Combining features with other Freshworks products: Freshcaller is somewhat limited as a communications solution. However, it works well with other Freshworks customer support products, such as Freshdesk and Freshchat.Temporary upgrades: Freshcaller has a “day pass” feature that allows you to temporarily expand user access for agents in the event of an unexpected spike in customer outreach.Inbound caller IDs: By quickly identifying inbound callers, you can prioritize customers according to business plans and direct them to relevant departments or agents.Freshcaller Is Not Recommended For:Avoiding extra fees and add-ons: Quite a few features incur added expenses where competing virtual phone providers often bundle them into plans at no extra charge.All-in-one service: While Freshcaller is compatible with other Freshworks customer service products, if you want a true all-in-one hub, you’re better off signing up for the Customer Service Suite. What Sets Freshcaller Apart Freshcaller is a free service; you can also test out premium tiers for 14 to 21 days. As such, Freshcaller is a preferable option for smaller teams that are new to cloud phone service and want the opportunity to test a professional phone system without having to make a monetary commitment beforehand.That aside, Freshworks’s Freshcaller has add-ons and extra charges for features bundled into competitor plans at no additional cost. Moreover, while Freshcaller pairs well with other Freshworks products for chat and customer support tools, there are better products on the market that function as an all-in-one hub while also providing top-tier cloud phone services. Like many Freshworks products, Freshcaller offers the standard tools to make and receive calls and create a functional phone

Customers must buy a phone number and minutes. The Growth plan has 2,000 incoming monthly minutes. That is worth noting because it is easy to find an alternate business phone service where the phone number and minutes are included at no extra cost. Freshcaller Alternatives & How They Compare Freshcaller vs RingCentralFreshcaller ultimately does have a lower starting cost than RingCentral thanks to its free plan. Its Growth tier is also less than RingCentral’s entry-level subscription. While Freshcaller is free to use, RingCentral represents the better investment. It provides all the features you need to create a professional phone system for your business, including a business phone number and unlimited domestic calling.Additionally, RingCentral bundles in more UCaaS tools, including video, chat and internet fax. Freshcaller is also more niche, with its services primarily aimed at customer support and sales teams. For this reason, some businesses seeking a customer support solution may find Freshcaller preferable. Even so, we think RingCentral represents the better cloud communication solution regarding features and pricing.Freshcaller vs GrasshopperWhile Freshcaller is best suited for sales and customer support agents, Grasshopper is ideal for startups seeking to separate their personal and professional contact information. Grasshopper’s phone system setup is a bit more rudimentary than Freshcaller, but it comes with a business phone number and up to three extensions. Grasshopper also works with your existing phone service, making it unnecessary to buy minutes unless you are purchasing toll-free minutes.The two services are similar in their emphasis on phone systems and business phone calling, but Grasshopper provides virtual fax support while Freshcaller has call barging and monitoring. If you aren’t seeking an all-in-one collaboration platform for your business, your preferred service may come down to your needs. For a straightforward, no-frills VoIP service, choose Grasshopper. Go with it if you want

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. What Is Freshcaller? Freshcaller is a cloud phone service designed to streamline communication between customers and agents by allowing companies to handle customer queue length and waiting times proactively while monitoring relevant metrics and reports to determine the best strategies for managing customer calls and ensuring each caller gets assisted promptly.Freshcaller is the brainchild of Freshworks, an India-based customer service company founded in 2010. Today, more than 60,000 companies across the world use Freshworks’s software.All Freshcaller, service plans include:Business phone numbers for as low as $1.10 per monthLocal and toll-free numbersInbound caller IDCustomizable greetingsCall notesConversation tracking metricsDesktop notificationsInboxUpgrading provides access to additional features, such as call monitoring, wait queues, queue transfers and call recording opt-out. Additionally, higher-level service plans let managers track call center agent status and review reports on agent availability.Featured PartnersPricing from $20 per user, per month (paid annually)SMS Limitations 200 monthly SMS per user, 1 cent per SMS afterPricing From $10 per user per month, $15 unlimited callingUnlimited Calling Area U.S. and CanadaSMS Limitations Unlimited in the U.S. and CanadaPricing from $27.99 per user per month (monthly)Unlimited Calling Area 33 countriesSMS Limitations Unlimited in the U.S. and CanadaPricing From $27 per user per monthUnlimited Calling Area Your country, the U.S. and CanadaSMS Limitations 250 monthly SMS per user, 8 cents per SMS after How Freshcaller Works Freshcaller works by letting you make and send calls online. It is compatible with multiple hardware options, including laptop computers, mobile devices and desktop phones. After setting up your account, you may purchase a local, vanity or toll-free business number for your company. Is Freshcaller Right for Me? Freshcaller may be an ideal cloud phone service for some small businesses.

Try calling features.With this in mind, our expert did not feel comfortable paying for a business number and credits. Per her research, she did find that most customers are happy with the call quality, although not necessarily the length, as Freshcaller automatically disconnects calls after two minutes during your trial period. You must reach out to support to stop the automatic disconnections.UptimeAccording to a white paper published by Freshworks, Freshcaller had an uptime of 99.97% as of 2020 . Customers can track uptime through a status-checking website that provides a transparent look at global service quality while keeping everyone aware of any incidents going back 30 days and notifying customers of upcoming maintenance.SecurityAll Freshcaller data, including any call recordings, are encrypted. As of May 2023, its transport layer security controls only allow TLS 1.2 Strong cipher suites. If you terminate your account, Freshcaller removes all information associated with the account. Freshworks also took steps to help protect patient health information by working with healthcare-related businesses to ensure customer accounts are Health Insurance Portability and Accountability Act (HIPAA)-compliant.Third-Party IntegrationsFreshcaller lets you integrate around 33 app with the service. Popular integration options include Salesforce, HubSpot, Zapier, Microsoft Dynamics 365 and Zoho CRM. In addition to integrating with third-party apps, Freshcaller is designed to work with in-house products, such as Freshdesk and Freshchat. Freshcaller Pricing & Plans FreeThough Freshcaller offers a freeware plan, many of its best features are only available with a premium account. As such, the Free service tier is probably not worth sticking with long term. Moreover, you will still need to buy a phone number and minutes for the cloud phone service to be usable. With this in mind, you should upgrade to access a better range of features.GrowthGrowth has everything in the Free plan while allowing you 2,000

To build a customer support platform, go with Freshcaller.Freshcaller vs DialpadFreshcaller and Dialpad each offer AI-based solutions, although Dialpad leads with automation from its entry-level package; you would need to upgrade to Freshcaller’s highest service tier for access to Freshworks’s AI. Dialpad offers unlimited calling to businesses in the U.S. and Canada. Although Freshcaller requires you to buy a number and minutes, the option is available to companies worldwide, with particular consideration for agents located abroad.We recommend Dialpad based on service features, popularity and value for money. There could be some value in signing up for Freshcaller, but if you are determined to integrate it with Freshdesk to maximize customer service agent or sales team capabilities specifically. Even so, Dialpad has lower premium plans while providing a more robust phone system for client engagement.Featured PartnersPricing from $20 per user, per month (paid annually)SMS Limitations 200 monthly SMS per user, 1 cent per SMS afterPricing From $10 per user per month, $15 unlimited callingUnlimited Calling Area U.S. and CanadaSMS Limitations Unlimited in the U.S. and CanadaPricing from $27.99 per user per month (monthly)Unlimited Calling Area 33 countriesSMS Limitations Unlimited in the U.S. and CanadaPricing From $27 per user per monthUnlimited Calling Area Your country, the U.S. and CanadaSMS Limitations 250 monthly SMS per user, 8 cents per SMS after Our Expert Opinion Freshcaller offers features that would be useful to businesses that want a phone system that coincides with the other customer and sales support tools they would likely be getting through Freshdesk and Freshchat. After testing Freshcaller and Freshdesk together, it makes sense that one would want to buy and integrate these two products.That said, Freshcaller could likely be considered a poor value for the money. Even if you were to invest in the Pro tier, which starts at $39