Splashtop SOS

Author: v | 2025-04-24

Splashtop SOS sold after May 2025 (aka SOS with Mobile) Splashtop SOS10. Splashtop SOS Unlimited. The feature is NOT available in the original Splashtop SOS sold Splashtop Streamer or Splashtop SOS version 3.4.1 and above; Android OS 8.0 and up; Steps: 1. On the Splashtop Streamer or Splashtop SOS app screen, tap the CONFIGURE button in the hint. 2. This will lead you to Android's accessibility settings. Find Streamer (for Splashtop Streamer), or SOS-Splashtop (for Splashtop SOS) in the DOWNLOADED

Splashtop SOS Splashtop On-Prem -

Splashtop Remote Control from Within FreshdeskAre you an IT help desk / service desk professional using Freshdesk to support your customers? If so, you can work more efficiently, resolve tickets quicker, and increase customer satisfaction by integrating Freshdesk with Splashtop!With the Splashtop + Freshdesk integration, you can provide instant remote support to your clients from within Freshdesk by using the Splashtop On-Demand Support (SOS) service.With the integration, you can launch a remote desktop connection to your users’ computers to provide support directly from a Freshdesk ticket, with just a few clicks! Your users do not need to have any software pre-installed to be supported.While in a remote access session, you’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted. When the remote connection is closed, session information is automatically logged into the ticket.Get the free Splashtop App in the Freshworks Marketplace and get Splashtop SOS with the PSA & Ticketing Add-On from Splashtop. Start your SOS free trial today and try the integration yourself!Splashtop SOS with FreshdeskSplashtop – Freshdesk Integration DemoResourcesSupport Article: Setting up and using Splashtop SOS in FreshdeskSplashtop Integration App in the Freshdesk MarketplaceAdditional SolutionsGet Splashtop Remote Support for unattended remote access to your managed computers (even without an end user present). Free trials available.Splashtop Remote Access SolutionsSplashtop Business AccessRemote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »Splashtop Remote SupportDesigned for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »Buy NowFrom $40/month for 25 computersSplashtop SOSDesigned for helpdesk, and If you are using Freshservice to support customers or colleagues, it is now possible to remotely access the end user's computer to troubleshoot an issue easily, closely and efficiently, by launching the connection from the support ticket itself. Splashtop On-Prem, a top notch remote desktop solution with in-house deployment capability, is currently available to seamlessly integrate with your Freshservice account.This article will guide you through the setup of the integration and how to use Splashtop to support your Freshservice end users.Set Up Splashtop On-Prem - Freshservice IntegrationThe setup of Splashtop On-Prem - Freshservice Integration is a one-time effort to connect the two systems using an API key. You'll need an administrator account for both Splashtop On-Prem and Freshservice to carry out the task.1. Generate API key from Splashtop GatewayOnly a team owner is able to generate API keys from Splashtop Gateway.Log in to Splashtop Gateway using team owner account, and browse to Settings > Team Settings > Attended access > Third Party Integration.Click on the button Setup API Key.In the pop-up window, check the checkbox at the beginning of the Freshservice row. This would generate an API key in the Key field.The API key can be replaced with a new one by clicking on Get New Key button. The previous key will then be nullified.2. Install Splasthop SOS On-Prem app in Freshservice MarketplaceOpen Freshworks Marketplace from: the search box, enter "Splashtop", and choose "Splashtop SOS On-Prem" app for FRESHSERVICE.Click Install button and enter your company's Freshservice page to proceed.3. Apply API keyPlaceholder %%LINK%% contains the information of Splashtop Gateway address and the SOS download link.When the integration is commissioned successfully, a Freshservice technician (Agent) should be able to see the Splashtop SOS On-Prem app inside the APPS window on the right of a ticket.A Standard Flow of Using Splashtop On-Prem with FreshserviceSplashtop On-Prem facilitates Frehservice technicians (or agent) to reach out to the computer of an end user (or requester) so that problem troubleshooting can be much more efficient. To walk through the support cycle with Splashtop On-Prem inside Freshservice platform, the technician should have Splashtop On-Prem client app installed in his computer.To learn how to install Splashtop On-Prem client, please refer to the article below: be reminded that only Windows and Mac clients are supported right now.The end user does not need install anything in his computer.1. End user (Requester) submits a ticket from Freshservice portal2. Technician (Agent) opens the ticket. On the Splashtop On-Prem SOS app, click on the link “Create an SOS download link”.The app window will change to as below:3. Technician clicks “Insert download link into ticket comment”. A URL link with SOS code is inserted into a reply of the ticket, which the technician can

How to use Splashtop SOS – Splashtop

Directly send to the end user. 4. End user, upon receiving the reply from the technician, downloads the SOS app from the link and launches. For first-time launch, the end user is required to input the gateway address (qa-sos.test.splashtop.com in this demo) in the SOS interface. If you want to change the Gateway Address for subsequent SOS runs, the gateway address can be changed at SOS Settings > Gateway Address… When the SOS is ready to be connected, the interface shows “Ready for connection” in green. 5. Technician can now remote into the end user’s computer via SOS by clicking Connect button. Splashtop On-Prem client app will be launched and automatically logged in with remembered credentials and start connecting to the SOS.With a remote connection to the end user’s computer, it would be much convenient and efficient for the technician to troubleshoot and solve the problem.6. The download link and SOS code will be valid for 7 days, and the SOS code is reusable, which means the SOS application can be closed and launched again, with the same SOS code retained. When the support case is closed, the Technician clicks “Close the support case”, and that would retire the SOS code manually. Remote session logs, including file transfer history, are inserted into a reply of the ticket which can be saved as a private or public note.Important Note1. A valid SSL certificate from CA must be installed on the Splashtop Gateway. How to import a certificate on Splashtop Gateway, please refer to Manage SSL certificate2. The Splashtop Account for the technician must be entitled with privilege to use SOS. It can be enabled from Splashtop Gateway > Management > Users > click Gear Button > Enable SOS.. Splashtop SOS sold after May 2025 (aka SOS with Mobile) Splashtop SOS10. Splashtop SOS Unlimited. The feature is NOT available in the original Splashtop SOS sold

Splashtop SOS – Splashtop Business - Support

Splashtop SOS vous permet d'assister les utilisateurs finaux avec des appareils Windows, Mac, iOS et Android, en vous connectant avec un simple code de session. Cet article explique notamment comment vous pouvez accéder à distance à l'appareil Android d'un utilisateur.Pour des instructions générales sur l'ensemble du produit SOS, veuillez consulter le site de support .ÉtapesDemandez à l'utilisateur final d'installer Splashtop SOS app sur l'appareil Android. Elle est disponible sur le Google Play Store.Lorsque l'utilisateur final ouvre l'application Splashtop SOS , celle-ci affiche un numéro à 9 chiffres. Demandez à l'utilisateur final de vous donner ce numéro à 9 chiffres.Lancez l'application Splashtop Business et entrez le numéro à 9 chiffres dans l'écran SOS. Vous allez maintenant vous connecter à l'appareil Android.Notes :À l'avenir, l'utilisateur final pourra simplement ouvrir l'application Splashtop SOS tant qu'elle n'aura pas été supprimée de son appareil Android. Il n'est pas nécessaire de la télécharger à nouveau depuis le Google Play Store.Le code de session à 9 chiffres n'est valable que lorsque l'application est en cours d'exécution. Lorsque l'utilisateur final quitte l'application, le code de session est invalidé. Lorsque l'utilisateur final rouvre l'application, un code de session différent est généré.Exigences du systèmeAndroid 5.0 et supérieur pour l'affichage uniquementPour l'affichage et le contrôle, l'utilisateur final peut installer l'application complémentaire Splashtop sur son appareil Android. Ou simplement activer le service d'accessibilité sur l'appareil s'il s'agit d'Android 8.0 ou supérieur. Consultez l'article pour plus de détails. App Splashtop Business (per SOS)Installa l' app Splashtop Business sui dispositivi mobili e sui computer da cui si desidera eseguire la connessione remota : Windows 11, 10, 8, 7, Vista*, XP* Windows 11, 10, 8, 7, Vista*, XP* (versione portatile/installazione zero/esecuzione da unità USB) macOS 10.10* o più recente iPad, iPhone Android 4.0* o versione successivaChromebook (app Android)App Splashtop SOSEsegui l' app SOS sul computer o sul dispositivo mobile in cui il tecnico desidera eseguire la connessione remota . Download the SOS app from the link that your technician provides or click here.I dispositivi e i sistemi operativi supportati includono: Windows 11, 10, 8, 7, Vista*, XP* e Server 2019, 2016, 2012, 2008, 2003*; macOS 10.10* o più recente; iPad o iPhone con iOS 12.2 o successivo, Android 5.0* o più recente e Chromebook in grado di eseguire app Android.Crea il tuo Streamer personalizzato (SOS+10, SOS illimitato)Installa Splashtop Streamer sui computer a cui si desidera accedere o controllare da remoto :I link riportati di seguito ti porteranno alla console web Splashtop. Qui puoi creare e distribuire uno Streamer personalizzato per i computer che verranno gestiti con il tuo account.* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8 e Android 4.0 sono supportati solo per gli account che risiedono nel nostro database globale (USA). Il nostro database e l'infrastruttura UE limitano l'accesso a TLS 1.2, che questi dispositivi meno recenti non supportano.Hai bisogno di ulteriori informazioni su SOS? Vedere il tutorial SOS.

Introduction to Splashtop SOS – Splashtop On-Prem

Remote access and support experience that you need, with security you can trust Easily provide secure remote access and support across your organization. Work from anywhere with remote desktop access to your powerful office computer from a laptop or mobile device. And IT & helpdesk teams have all the features they need to manage remote support for their entire organization. Why Splashtop - Anytime unattended access with 4k streaming - Simple on-demand support across all platforms - Security you can trust to enable users to work from home - Live support when you need it Experience Splashtop Today – Start a Free Trial 1. Download the business app on the devices/computers you would like to connect from 2. Sign up for a free trial and create a Splashtop account 3. Download the streamer (splashtop.com/streamer) on the computer you would like to connect to 4. That’s it! Login and start your session! *For attended access, please have your end-user download the Splashtop SOS App to their computer or mobile device. Key Features: - Broad Device Support – iOS, Android, Windows, Mac, & Linux - Cross-Platform - File Transfer - Multi-to-Multi Monitor - Remote Print - Chat - User Management* - Group View* - Remote reboot and reconnect* - Unattended Remote Control* - Attended Remote Access and Remote Control* - Session Recording* - SSO** - Remote Device Management** *SOS and Enterprise **Enterprise Splashtop Products – Pick the product that is right for you! - Splashtop Business Access (splashtop.com/business) - Unattended desktop remote access for individuals and businesses to control computers from anywhere - Splashtop SOS (splashtop.com/sos)– Attended and unattended remote access and support for IT and Helpdesk teams - Splashtop Enterprise (splashtop.com/enterprise) – Attended and unattended remote access and support with SSO/SAML integration, remote device management, and more!

Splashtop SOS – Splashtop Business - サポート

Is feature-rich and the price is competitive. I will be recommending this one to meet our support needs. Check out Splashtop. We have found it feature rich and very cost effective. Been with them going on 4 years after moving from LogMeIn $$$@mark-splashtop Please check out Splashtop Remote Support and sign up for a free trial. (1) no limited on number of concurrent technician. (2) support UAC (3) high performance over LAN and WAN / across internet (4) easy pre-configured agents (streamers) to deploy for your users. (5) much more cost effective than Teamviewer; for managing up to 100 attended computers with unlimited technician (and also allow end user remote access), it’s $46 per month for Remote Support Plus Pack. If you need one-to-many, alerts, windows updates, etc. features, then please check out Premium Pack. It’s also quite cost effective.I’m here to answer any question.@Splashtop ann61 (ann61) February 21, 2020, 6:40pm 4 @henrystarcher9911 Right off the bat from their website:“No prior installation is needed on your end user’s computer. Simply direct them to download and run the Splashtop SOS app to generate their session code.”This fails request number 4. I’d rather users already have something on their desktop that they can simply open rather than having to navigate to a website and download something. The price sure is competitive though!EDIT: I forgot Spiceworks doesn’t do threaded replies for some reason. spiceuser-jb9a5 (spiceuser-jb9a5) February 21, 2020, 6:52pm 5 LogMeIn - Remote/LAN/Mobile - LAN SOS app once downloaded the first download can be put on their desktop for user to click and generate a session code. We have 500+ users and we simply email the user a link for SOS once connected then we place SOS icon on their desktop for future use.@ann61 ann61 (ann61) February 21, 2020, 7:00pm 7 @henrystarcher9911 ​ Ok, having the application stay on the user’s computer would definitely be an improvement. I’d still like something that we could deploy without needing them to download it initially, though. ann61 (ann61) February 21, 2020, 7:01pm 8 @spiceuser-jb9a5 ​ They have used TightVNC in the past and it does not. Splashtop SOS sold after May 2025 (aka SOS with Mobile) Splashtop SOS10. Splashtop SOS Unlimited. The feature is NOT available in the original Splashtop SOS sold Splashtop Streamer or Splashtop SOS version 3.4.1 and above; Android OS 8.0 and up; Steps: 1. On the Splashtop Streamer or Splashtop SOS app screen, tap the CONFIGURE button in the hint. 2. This will lead you to Android's accessibility settings. Find Streamer (for Splashtop Streamer), or SOS-Splashtop (for Splashtop SOS) in the DOWNLOADED

Splashtop Business Splashtop Remote Support Splashtop SO

Wie SSO, SIEM-Logging, IP-Whitelisting, Cloud-Sitzungsaufzeichnung und mehr.Unbeaufsichtigter Android-ZugangErweiterter Service Desk-WorkflowOptional: Splashtop Augmented Reality und Splashtop ConnectorFernsupport-Feature: HighlightsEinfacher beaufsichtigter ZugriffUnterstützen Sie eine unbegrenzte Anzahl von Geräten mit einem 9-stelligen Sitzungscode. Fernsteuerung von Windows-, Mac- und Android-Geräten und Unterstützung für iOS und ältere Android-Versionen.Unbeaufsichtigter ZugangErhalten Sie unüberwachten Fernzugriff auf Windows, Mac, Linux, Android sowie physische und virtuelle Maschinen von jedem Gerät aus. ChatChatten mit dem Benutzer am entfernten Computer während einer Sitzung oder außerhalb einer Sitzung.Erweiterung der AdministratorrechteErhöhen Sie die Sitzungsberechtigung auf Admin, wenn Sie auf eine Windows-Standardbenutzersitzung zugreifen, um mit der Benutzerkontensteuerung zu interagieren, Operationen auf Admin-Ebene durchzuführen und den Neustart und die erneute Verbindung zu unterstützen.Benutzerdefiniertes BrandingErstellen Sie eine individuelle SOS-App mit Ihrem eigenen Logo und Branding, die Ihre Kunden herunterladen können. Mehr erfahren.Zwei Techniker in einer Support-SitzungZwei Techniker können sich verbinden und an derselben Support-Sitzung zusammenarbeiten (erfordert ein Abonnement mit mehreren Lizenzen).SprachanrufGestalten Sie Ihre Support-Sitzungen effizienter mit dem In-Session-Sprachanruf, der Nutzern eine zusätzliche Möglichkeit bietet, während Fernsupport-Sitzungen zu kommunizieren. Endpunktverwaltung (Add-on)Überwachen, verwalten und aktualisieren Sie Geräte effizient mit Echtzeit-Patch-Management, Softwareverteilung, Dashboard-Einblicken, Richtlinien und mehr – alles von der Splashtop-Konsole aus. Mehr erfahrenDie am besten bewertete Softwarelösung für Fernzugriff und -Support IT-Teams und Unternehmen auf der ganzen Welt vertrauen darauf, dass wir sicheren, schnellen und zuverlässigen Support bieten, der die Produktivität, Effizienz und Nutzerzufriedenheit steigert.Von unseren zufriedenen KundenIch fing an, Splashtop zu verwenden und war erstaunt über die Qualität des Produkts und der Verbindungen. Es war nur logisch, mein viel teureres TeamViewer-Abonnement gegen Splashtop SOS auszutauschen. Es bietet alles, was ich brauche, und schont den Geldbeutel. Einige meiner Kollegen nutzen Splashtop schon seit Jahren und finden es ebenfalls super.Todd Lincoln - Principal, TML ConsultingVon unseren zufriedenen KundenSplashtop SOS ist sowohl für Mitarbeiter im Support als auch für unterstützte Benutzer ein Kinderspiel. Einfach zu installieren, intuitive Benutzeroberfläche. Meiner Erfahrung nach superschnell in der Bildschirmdarstellung, verglichen mit AnyDesk und TeamViewer.Alan Adler - Owner, Standout DesignsVon unseren zufriedenen KundenSplashtop SOS bietet alles, was wir von einer On-Demand-Supportanwendung erwarten. Es ist für unsere Kunden einfach zu bedienen und der Preis ist unschlagbar. Sehr empfehlenswert!Colin Pearce - Founder, InderlyVon unseren zufriedenen KundenNachdem ich andere Produkte (LogMeIn, TeamViewer usw.) verwendet hatte, habe ich festgestellt, dass Splashtop am schnellsten und zuverlässigsten ist. Die Personen, die Support erhalten, sind ebenso der Meinung, dass die Support-Software eine der benutzerfreundlichsten Lösungen ist, die sie kennen. Sie funktioniert einfach einwandfrei.Michael Tott - Fore ComputersVon unseren zufriedenen KundenIch muss sagen, ich bin extrem beeindruckt vom Produktangebot von Splashtop. Sie bieten bei Weitem das beste Preis-Leistungs-Verhältnis für Fernunterstützungs- bzw. Fernzugriffssoftware. Besonders angetan bin ich von der einfachen Anwendung und der Zuverlässigkeit, meinen Kunden geht es ähnlich. Einfach brillant.Steven Levin - Imagine NetworksVon unseren zufriedenen KundenIch verwende TeamViewer und LogMeIn seit Jahren für die