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Sophos Home Support September 16, 2024 19:07 Updated Follow --> Applies to: Sophos Home for macOSNote: Before installing Sophos Home, make sure that your computer meets the system requirements for installing Sophos Home. IMPORTANT: To avoid problems during the installation, please remove any 3rd party Antivirus software prior to installing Sophos Home.Also, disable any Firewalls, VPN software and/or network restrictions during the installation process (you may turn them back on when done)Video stepsNew users - step by step installationPlease review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Access the Sophos Home pageClick the "Free Trial" button to start the downloadWait for the Sophos Home Installer to finish downloadingNavigate to your Downloads folder and click on the Sophos Installer(OR: double-click on SophosInstall. This shows the installer content, where you will find the Sophos Installer) )Double-click on the Sophos Installer.app to start the installation.When a security prompt appears, click on Open.On the installation window, click Continue.Provide your administrator account password for your Mac and click OK. (Not your Sophos Home password)Wait for the installation to finish. This may take a few minutes.[If this is the first time installing Sophos Home on this Mac, be sure to allow Sophos extensions and drag the components to Full Disk Access. please see this article for assistance]You will see the Installation was successful message once the installation is completed. Click Close to exit.Review the Post Installation steps to complete the Full Disk Access and System Extensions messageExisting users - step by step installationFollow these steps if you are a Premium/existing user who wants to protect additional devices, or re-protect a device. Please review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns. Sign in to your Sophos Home dashboardClick on the Download (new users) or Add Device (existing users) buttons2a) If you already have computers on the dashboard, use the "Add Device" button instead and choose the appropriate option. (Click on an image to see it in full size) Wait for the Sophos Home Installer to finish downloadingNavigate to your Downloads folder and click on the Sophos Installer(OR: double-click on SophosInstall. This shows the installer content, where you will find the Sophos Installer) )Double-click on the Sophos Installer.app to start the installation.When a security prompt appears, click on Open.On the installation window, click Continue.Provide your administrator account password for your Mac and click OK. (Not your Sophos Home password)Wait for the installation to finish. This may take a few minutes.[If this is the first time installing Sophos Home on this Mac, be sure to allow Sophos extensions when prompted, and to grant Full disk Access to the component, please see this article for assistance]You will see the Installation was successful message once the installation is completed. Click Close to exit.Review the Post Installation steps to complete the Full Disk Access and System Extensions messagesPost Installation steps Some versions of macOS will require additional steps be performed

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Sophos Home and Sophos Home Premium are consumer products that provide antivirus, web filtering, and an advanced next-generation endpoint protection platform offering signatureless exploit prevention, predictive machine learning for malware detection, and advanced protection to help stop malicious threats including zero-day, credential theft, and ransomware.Purchase processAll purchases of Sophos Home and Sophos Home Premium subscriptions are via an independent reseller, Cleverbridge. Cleverbridge is responsible for any data that it collects from you during the purchase process, and you should refer to the Cleverbridge privacy policy for further information about its privacy practices.Sophos and Cleverbridge (as applicable) may collect and use your name, email address, password, user ID, IP address, and device, for purposes of account creation and billing for the products. Some devices may include a pre-installed option for you to participate in a free trial and/or to purchase the products, in which case a prompt may appear on your device with instructions on installation. The prompt may allow Sophos and Cleverbridge to collect and use telemetry data relating to such installation and purchase. Sophos may utilize such telemetry data for analytics, and may share analytics based on such telemetry data with the relevant device manufacturers. Storage and processing on your devicesIn order to use the Sophos Home and Sophos Home Premium products, you will need to install our software onto the devices that you wish to protect and agree to the terms and conditions of use. Installation will require ongoing storage space and processing capacity for product operation. For example, we will need to scan files and web page requests in order to ascertain if they are malicious or not.As cyber threats are constantly evolving, it is necessary for us to send automatic updates to our software installed on your devices from time to time, in order to maintain the effectiveness of the product. We may also send automatic updates in order to add, remove, or change product features.Our products will also store a log of the actions they have taken on your device. This log is not accessible to us, but we may request that you download and

HTTPS Website Decryption Configuring Real-Time Protection [Web Filtering] Controlling websites my family can access Sophos Home - Windows security center integration Direct Access or Single Sign On How to change the Sophos Home Dashboard language Disabling web protection Disabling/Enabling webcam protection Privacy Protection- Handling camera detections on Windows computers Welcome to Sophos Home- Let's Start popup See more Follow --> Direct Access or Single Sign On (SSO) provides a quick way to access your Sophos Home dashboard directly from a PC/Mac that is protected with Sophos Home.Note: Direct access will become the primary method to recover your account if you have enabled MFA and have lost access to your authenticator, as this will not require to go through the 2FA challenge.Enabling/Using Direct Access (SSO)1 - Open the Sophos Home application and click on My Activity or Manage Devices button:MacOS: Click on the Sophos Home shield > … > Manage DevicesWindows: Click on the Sophos Home shield on your system tray > DashboardThen, enter your Windows password (or just press enter if you have no password)Note: You can click "More choices to choose alternate authentication type2 - (If setting it up for the first time) Enter your Sophos Home account email and password 3- Check the box for “Allow the current user on this computer to access your dashboard without signing in”4 – The computer is now added to the Direct Access list, and will be able to directly access the Sophos Home Dashboard Revoking computers Direct Access (SSO)Sign into your Sophos Home dashboard OR access your Sophos Home dashboard directly from the antivirus (see step 1 here). Click on your email address, then choose My AccountEnter your Sophos Home account password to unlock the settingsAccess DEVICE PROTECTIONChoose Sign out at the bottom right, or Sign out All users accordinglyThe computer will no longer be able to access the dashboard without re-authenticating (to re-enable, follow the first section of this article).Related information MFA - How to enable Multi-Factor authenticationMFA -Multi-Factor Authentication Recovery Related articles Signing in to your Sophos Home Dashboard MFA - How to enable Multi-Factor authentication How to change the Sophos Home Dashboard language HTTPS Website Decryption Sophos Home Operating System Support Policy