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For years, Mojo agents have had the flexibility to choose between the classic UI and the new Mojo Experience. We want to let you know that we’re officially retiring the classic UI. This shift allows us to dedicate our efforts to delivering new features, enhancements, and a better overall user experience.New Mojo Experience highlightsThe new Mojo Experience prioritizes a smoother agent workflow.Enhanced Ticket View – Work smarter with a ticket view that puts all the information you need at your fingertips. Get notified if another agent is working on the same ticket. Quickly access the requester’s contact details and reference their past tickets. As you type your response, pull up relevant knowledge base articles in the sidebar—all without leaving the ticket view. Main Agent Portal Improvements – Navigate with ease with an agent portal designed for efficiency. With one-click access to reports, contact lists, and deleted tickets, everything you need is just a shortcut away.Exclusive FeaturesHere are some of the features you’ll find exclusively in the new Mojo Experience:Mojo Scheduler – Automate repetitive tasks with scheduled recurring tickets. Whether it’s weekly maintenance requests, monthly check-ins, or annual audits, Mojo Scheduler ensures nothing slips through the cracks.Business Hours, SLA Tracking & Reporting – Stay on top of response times and resolution metrics with customizable SLAs. Define expectations for first response and resolution times, and leverage the reports to identify areas for improvement.User Activity Log – Gain full visibility into user activity with a detailed audit log. Track every action, message, and ticket update in one place, ensuring accountability.Agent Collision – See in real time who’s actively responding to a ticket, preventing duplicate work.The new Mojo Experience has a ton more improvements, improved mobile compatibility, more reporting, and a streamlined user interface.Key datesHere’s the timeline for this transition:March 14, 2025 – Training

To a commercial workflow. BuildOps really helped us consolidate all of our operational needs into a single platform."Ric FegurgurHolmes Electric"Our project managers can be on vacation, home sick...and our operations are seamless to our customers."Toby MitchellClassic Electric and Consulting“We were using a ton of different software solutions and still doing a lot of stuff on paper, which was extremely time-consuming. This was especially true with double entries, where there’s always a risk of making mistakes.”Scott FuksaJackson Mechanical"Before BuildOps, we had these different colored folders. And if something wasn’t on the original ticket, it would get lost. We were probably bleeding a ton of money, and just didn't know it at the time."Stephanie HubbardHubbard Mechanical"We experienced recurring outages. And the one-size-fits-all approach certainly did not meet our needs.”Alberto GomezOrion Services GroupThe BuildOps team is helping us deploy best-in-class software to help optimize operations in our companies and unlock efficiency both in the field and the office. We believe this will greatly help us address the labor shortage both in. We couldn’t have asked for a better solution and software partner.

Tynamo encounter)Catch 8 different species of electric-type Pokémon (Joltik or Tynamo encounter)Take snapshots of 3 of different wild electric-type Pokémon (Joltik or Tynamo encounter)Power up 5 electric-type Pokémon (3 Ultra Balls, 1 Golden Razz Berry, or 200 Stardust)Transfer 10 electric-type Pokémon (300 XP, 10 Poké Balls, or 100 Stardust)Poison Hour Field ResearchCatch 2 Pokémon in Go Safari Balls (Hisuian Qwilfish or Skorupi encounter)Catch 2 mighty Pokémon (Hisuian Qwilfish or Skorupi encounter)Catch 10 poison-type Pokémon (300 XP, 10 Poké Balls, or 100 Stardust)Catch 3 poison-type Pokémon with nice throws (Paldean Wooper or Mareanie encounter)Catch 8 different species of poison-type Pokémon (Paldean Wooper or Mareanie encounter)Take snapshots of 3 of different wild poison-type Pokémon (Paldean Wooper or Mareanie encounter)Power up 5 poison-type Pokémon (3 Ultra Balls, 1 Golden Razz Berry, or 200 Stardust)Transfer 10 poison-type Pokémon (300 XP, 10 Poké Balls, or 100 Stardust)Pokémon Go Wild Area perks and bonuses for all playersImage: NianticThe Go Wild Area event has quite a few perks, which are for everyone, not just ticket holders:Lures last for two hours (instead of 30 minutes)Some caught Pokémon will have special backgrounds after beating Toxtricity Max Battles, four-star or five-star raids, or Primal RaidsThemed Field ResearchOne special Snapshot surprise per dayDaily Max Particle collection limit increased to 1,600 (from 800)No limit on remote raiding from Nov. 22-24Ticket holders have a slew of other bonuses.Pokémon Go Wild Area ticket bonusesIf you buy the $11.99 Go Wild Area ticket, you’ll get access to the following bonuses:Increased chance to find shiny PokémonDoubled catch candy1/2 hatch distance for eggs put into Incubators during the eventDoubled hatch StardustDoubled hatch XPDoubled hatch candyUp to five raid passes per day from spinning gyms5,000 extra XP from completed raidsThree extra Candy XL from four-, five-, Mega, Ultra Beast, and Primal raidsUp to six special trades per dayReduced Stardust cost for tradesThree special Snapshot surprises per dayIncreased Max Particles from Power Spots and explorationDaily Max Particle collection limit increased to 3,200 (from 800)That’s a whole ton of bonuses. The biggest thing here is the increased shiny chance, which will allow trainers who are seeking out specially-colored Pokémon to find them easier.The other big perk is the increased Max Particles. If you’re looking to hunt Gigantamax Toxtricity or participates in a ton of Max Battles during this event, buying this pass will be really useful, since you need Max Particles to even attempt these battles.Image: NianticPokémon Go Wild Area raid targetsThe following Pokémon will be in raids and Max Battles throughout the event:Three-star raidsFour-star raidsFive-star raidsPrimal raidsMax BattlesSnorlax (studded jacket)Toxtricity (Amped Form)Origin Forme DialgaPrimal KyogreGigantamax ToxtricityLuxray (Saturday only)Toxtricity (Low Key Form)Origin Forme PalkiaPrimal GroudonToxtricity (Amped Form)Scolipede (Saturday only)Toxtricity (Low Key Form)Venusaur (Sunday only)DrilburElectivire (Sunday only)ExcadrillIf the weather is terrible where you are (it is November after all!) remember there’s the ability to more easily join raids remotely this week.If you need help with other guides over the event weekend, we have explainers on mighty Pokémon, Go Safari Balls, Gigantamax Toxtricity, how to get Toxel, and for ticket holders, the

HowardNorthwest Mechanical Group“Before we knew it, we were seeing quicker turnaround times on job closeout and a huge improvement in the time it took for quotes to be accepted by our customers.” Harris ClarkOmnia Mechanical Group"There's full accounting of every visit, every job, every dollar that we spent. It's definitely improved profitability." Jonathan ClarkOmnia Mechanical Group"We've definitely cut down in our receivables from about 90 or 120 days to about 30 days on average."Owen HughesPetroleum Management“ServiceTitan is the big one on the residential side, but we knew we needed something that catered specifically to a commercial workflow. BuildOps really helped us consolidate all of our operational needs into a single platform."Ric FegurgurHolmes Electric"Our project managers can be on vacation, home sick...and our operations are seamless to our customers."Toby MitchellClassic Electric and Consulting“We were using a ton of different software solutions and still doing a lot of stuff on paper, which was extremely time-consuming. This was especially true with double entries, where there’s always a risk of making mistakes.”Scott FuksaJackson Mechanical"Before BuildOps, we had these different colored folders. And if something wasn’t on the original ticket, it would get lost. We were probably bleeding a ton of money, and just didn't know it at the time."Stephanie HubbardHubbard Mechanical"We experienced recurring outages. And the one-size-fits-all approach certainly did not meet our needs.”Alberto GomezOrion Services GroupThe BuildOps team is helping us deploy best-in-class software to help optimize operations in our companies and unlock efficiency both in the field and the office. We believe

This will greatly help us address the labor shortage both in. We couldn’t have asked for a better solution and software partner.Jonathan ClarkOmnia Mechanical Group"We've definitely cut down in our receivables from about 90 or 120 days to about 30 days on average."Owen HughesPetroleum Management“ServiceTitan is the big one on the residential side, but we knew we needed something that catered specifically to a commercial workflow. BuildOps really helped us consolidate all of our operational needs into a single platform."Ric FegurgurHolmes Electric"Our project managers can be on vacation, home sick...and our operations are seamless to our customers."Toby MitchellClassic Electric and Consulting“We were using a ton of different software solutions and still doing a lot of stuff on paper, which was extremely time-consuming. This was especially true with double entries, where there’s always a risk of making mistakes.”Scott FuksaJackson Mechanical"Before BuildOps, we had these different colored folders. And if something wasn’t on the original ticket, it would get lost. We were probably bleeding a ton of money, and just didn't know it at the time."Stephanie HubbardHubbard Mechanical"We experienced recurring outages. And the one-size-fits-all approach certainly did not meet our needs.”Alberto GomezOrion Services GroupThe BuildOps team is helping us deploy best-in-class software to help optimize operations in our companies and unlock efficiency both in the field and the office. We believe this will greatly help us address the labor shortage both in. We couldn’t have asked for a better solution and software partner.Jonathan ClarkOmnia Mechanical Group"We've definitely cut down in our receivables

From about 90 or 120 days to about 30 days on average."Owen HughesPetroleum Management“ServiceTitan is the big one on the residential side, but we knew we needed something that catered specifically to a commercial workflow. BuildOps really helped us consolidate all of our operational needs into a single platform."Ric FegurgurHolmes Electric"Our project managers can be on vacation, home sick...and our operations are seamless to our customers."Toby MitchellClassic Electric and Consulting“We were using a ton of different software solutions and still doing a lot of stuff on paper, which was extremely time-consuming. This was especially true with double entries, where there’s always a risk of making mistakes.”Scott FuksaJackson Mechanical"Before BuildOps, we had these different colored folders. And if something wasn’t on the original ticket, it would get lost. We were probably bleeding a ton of money, and just didn't know it at the time."Stephanie HubbardHubbard Mechanical"We experienced recurring outages. And the one-size-fits-all approach certainly did not meet our needs.”Alberto GomezOrion Services GroupThe BuildOps team is helping us deploy best-in-class software to help optimize operations in our companies and unlock efficiency both in the field and the office. We believe this will greatly help us address the labor shortage both in. We couldn’t have asked for a better solution and software partner.Jonathan ClarkOmnia Mechanical Group"We've definitely cut down in our receivables from about 90 or 120 days to about 30 days on average."Owen HughesPetroleum Management“ServiceTitan is the big one on the residential side, but we knew we needed something that catered specifically