Web help desk

Author: f | 2025-04-25

Stop the Web Help Desk Service. Start the Web Help Desk Service. Log in to Web Help Desk. In the following procedures, WebHelpDesk represents the Web Help Desk home folder. For example: C: Program Files WebHelpDesk . Configure Web Help Desk for WAFFLE 2.3. Log in to the Web Help Desk server as an administrator. Download and install Web Help Desk.

Help Desk Management Software - Web Help Desk

Desk softwaretry Zoho deskCompare pricingFrequently Asked QuestionsHow Zoho desk is better than solarwinds web help desk?Zoho Desk is cost-efficient than SolarWinds web help desk with the standard plan starting from /agent/month billed annually . Zoho Desk is simpler to set up and offers more ticket context and automation hacks like Macros to improve productivity.How much does the Zoho Desk web help desk software cost? Zoho Desk comes in competitive pocket-friendly editions that start at You can scale up the pricing plan and unlock new features as you grow.Where can I find customer reviews of Zoho's web help desk?To know if it's suitable for your business, scroll through the Zoho Desk customers page and see what the current users have to say.Web help desk open-source Vs. Web help desk free. Which is better?When you prefer a fully functional free web help desk to an open-source, your service instantly gets better. Your data is secure, and no hidden costs.

Email Not Processing to Web Help Desk - Forum - Web Help Desk

And save the ticket, Web Help Desk now selects the correct priority type. 00889682 Web Help Desk now generates an error when you import a purchase order without a model. 00929282 You can now export more than one list of companies and locations to a tab separated value (TSV) file or Microsoft Excel spreadsheet. CVEs SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability. CVE-ID Vulnerability Title Description Severity Credit CVE-2021-35251 Sensitive Data Disclosure Vulnerability Sensitive information could be displayed when a detailed technical error message is posted. This information could disclose environmental details about the Web Help Desk installation. Medium Anthony Meluso New customer installation Return to top For information about installing Web Help Desk, see the Web Help Desk Installation and Upgrade Guide. After you complete the installation, see the Web Help Desk Getting Started Guide. This guide picks up right after the installation process and walks you through the initial steps you need to start using the application. Web Help Desk no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. To install Web Help Desk and enable FIPS, see Enable FIPS in a new deployment located in the Web Help Desk Administrator Guide. To install Web Help Desk 12.7.8 with FIPS mode disabled, install version 12.7.8 on the host server. When the installation is completed, enable FIPS mode. SQL Server database collation requirements If you plan to use a Microsoft SQL Server database for your deployment, verify that the server collation in your database is set to case insensitive before you run the installer. If it is set to case sensitive, create a new case insensitive database using SQL Server Management Studio. See Prepare your Web Help Desk database in the Web Help Desk Administrator Guide for details. How to upgrade Return to top If you are upgrading from a previous version, see the Web Help Desk Installation and Upgrade Guide. This guide provides steps and procedures for installing and upgrading Web Help Desk in an evaluation, stand-alone, or integrated Orion deployment. Upgrade your embedded PostgreSQL database If you are running version 12.7.7 with the embedded PostgreSQL 13.3 database, follow the instructions in the Web Help Desk Installation and Upgrade Guide to upgrade your deployment to version 12.7.8. If you are located outside the continental United States, contact Technical Support for assistance with upgrading to Web Help Desk 12.7.7 with the embedded PostgreSQL 13.3 database. If you are running version 12.7.6 or earlier with the embedded PostgreSQL 9.x.x database, upgrade to 12.7.7 with PostgreSQL 13.3

Web Help Desk Widgets - Forum - Web Help Desk (WHD)

Needs.To help you figure out which option is best for your team’s needs, I’m going to walk you through the pros of both options, and some additional points you should consider about each product.Jira Service Desk ReviewSolarWinds Web Help Desk ReviewBest Service Desk SoftwareSolarWinds Web Help Desk Web Help Desk from SolarWinds excels at bringing many critical ITSM capabilities under the umbrella of a single comprehensive tool. It also gets positive feedback from users for its automated functionalities, especially when it comes to streamlining ticket management, handling assets, and navigating what can otherwise be a complicated change management pipeline. Like Jira, Web Help Desk comes with a powerful knowledge base working to connect users with the relevant information and institutional IT tips and tricks.Another reason why Web Help Desk ranks well for me is the emphasis it puts on a giving everybody what they need. It makes it easier to manage customer satisfaction with survey tracking so patrons are heard. You can link tickets to one another so IT professionals can have all the information they need to resolve an issue front and center. Or you can combine issue tickets into a single problem, so you can resolve multiple tickets at once or use rule-based routing to escalate tickets—which makes life easier for technicians. Your team will also enjoy the automated alerts, which ensure they always have the real-time tracking insight they need.WHD also offers easy-to-use integrations with other SolarWinds products for additional functionality—if you already use SolarWinds Network Performance. Stop the Web Help Desk Service. Start the Web Help Desk Service. Log in to Web Help Desk. In the following procedures, WebHelpDesk represents the Web Help Desk home folder. For example: C: Program Files WebHelpDesk . Configure Web Help Desk for WAFFLE 2.3. Log in to the Web Help Desk server as an administrator. Download and install Web Help Desk. SoundTap Pro Edition for Mac; Related Downloads. Desk Mate Pro; Web Help Desk; Web Enabled Help Desk; AccessAble Help Desk Pro Web Pages: Description: AccessAble Help

Web Help Desk License - Forum - Web Help Desk (WHD)

From your web-based help desk system. Built-in reports and real-time dashboards help you monitor the team's performance, keep an eye on ticket traffic, and identify bottlenecks. With Zoho Desk, you can create customized reports with the desired metrics and have them sent to your email directly from your help desk.Zoho Desk, the industry's favorite web-based help desk, also has Mobile-ready help deskWhen you kick-start customer service requests using a web-based ticketing system, you can stay on top of things without being tied to your desk. Using the Zoho Desk mobile app, you can get instant ticket updates, view customer information, and respond promptly. Flexibility When you use different apps for various business operations, you need your SaaS-based customer support software to work well with other tools. Zoho Desk solution offers plenty of integrations and add-ons, so your job gets easier, and your data is less fragmented. ExtensibilityAn efficient web-based ticketing system should extend its abilities to suit your business. Zoho Desk offers a range of customization capabilities, from custom functions to APIs, to help you increase your help desk capacity. ScalabilityYou can start with free web-based help desk software and scale up as you expand. Zoho Desk has a free plan to support freelancers and small businesses, and the popularly priced editions are made to fit right into your budget. Zoho Desk offers a free trial of 15 days on any plan. CommunityThe Community feature is a public forum facilitated by your web help desk software, where your support team can drive customer engagement. SecurityData security, yours and your customers, takes top priority. A good help desk tool must be GDPR compliant, and meet industry standards of ISO 27001 and SOC 2 Type II—this gives customers more control over how their data is used.Bring support costs down with web-based help

Announcing Web Help Desk 12.7.4 - Newsroom - Web Help Desk

A help desk solution that runs under Microsoft Access with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses... Commercial 324 B Download keni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time... Commercial 11.49 MB Download Internet enabled helpdesk and callcenter software withfull support for bothMS Access and SQLdatabases Commercial 11.62 MB Download The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the... Commercial 4.28 MB Download Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens,... Commercial 33 MB Download Visio help desk flowchart examples in description Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware... Commercial 8.4 MB Download Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your... Commercial 12.21 MB Download This industry-strength online testing engine sports an all new interface, instant online email connection to the authors themselves (not some... 3.35 MB Download Asset Navigator is an integrated Help Desk and IT infrastructure management suite that delivers a complete automated deployment of network audit. It... Commercial 25.03 MB Download Inventory Manager is a FREE Help Desk and Network Inventory Management program is purpose built to help network administrators and help desk staff... Freeware 13.78 MB Download Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a... Commercial 1.88 MB Download Prop Web Precision Consulting & Automation, Inc. Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can... Commercial 3 MB Download The HelpMaster PRO Enterprise Edition is a help desk, CRM, and call center software system. Windows 9X, NT, ME, 2000, & XP compatible. MS SQL... Commercial 31.02 MB Download If you have busy email traffic and you need timesaving templates, this program is for you. Create the Templates as easily as you create a new email... Commercial 6.77 MB Download Helpful utility providing gestation information and the estimated birthing date for a large list of

Web Help Desk Free Edition - Not working? - Forum - Web Help Desk

Software can show all of your key metrics and help you interpret them.How to choose the best web-based help desk software?Look for more than just the basics. An efficient online help desk should come with cutting-edge features to handle support difficulties across industries and business sizes. Here are some of the features that make Zoho Desk the top-rated help desk:Contextual supportDon't make your customers repeat themselves. Zoho Desk's web-based support ticket system gives you contextual ticket views, complete with customers' interaction histories, SLA breaches, and ticket timelines. This helps you stay informed and offer an excellent customer experience.Agent productivityZoho Desk's web-based help desk makes organizing and prioritizing tickets simpler and offers more space for team collaboration. The Advance Response Editor has customized snippets, keyboard shortcuts, and options to share tickets and tag teammates, all to help agents be more productive.Advanced process automationYou can take automation a step further and introduce cross-functional processes to your help desk. With Blueprint from Zoho Desk, you can create methods to notify stakeholders, conduct actions, spot anomalies, and ensure things go according to plan.Artificial intelligenceA SaaS help desk equips you with tools for predictive insights and improved customer satisfaction. Zoho Desk presents you, Zia, an AI-powered support assistant that helps customers by having natural conversations and pulling up relevant help articles. Zia helps agents by analyzing customer sentiments and providing drafted responses. The Zia dashboard also provides accurate stats for decision-making. Multi-brand help centerWith Zoho Desk's web-based help desk system, you can offer a distinctive multilingual help center for all your products/services. You can customize each help center, add permissions for access, publish SEO-friendly articles, and run a community channel for customers. This boosts customer relationships and lets them consume support material in the language they're most comfortable in.Reports and dashboardsYou can get actionable insights

Web Help Desk Email Setup - Forum - Web Help Desk (WHD)

Web-based help desk application is an online software-as-a-service (SaaS) customer support system, generally purchased on a subscription basis or for free. This type of software is typically cloud-hosted, secure, and easy to use.Difference between web-based and desktop support software? Ease of set upImplementation and maintenance take up time and effort with desktop support software. With web-based help desk software, setup is simple and takes a day, at most. CostApart from the maintenance cost, desktop support also comes with many hidden costs. Online help desk software comes with clear pricing plans that fit your budget. Issue handlingDesktop support might require an in-house IT ecosystem to troubleshoot server issues faster. With a web-based help desk, support is remote, more accessible, and quickly resolved with software updates and patches.Why do you need a web-based help desk system?Here are some of the most common features of help desk web-based software. OmnichannelCustomers want to connect with you through any means when they encounter an issue. cloud-based help desks collect customer issues from various channels, like live chat, social media, email, phone, and web forms. Then, those are all placed under a single tab, so you never miss a request.AutomationTime is everything in customer support. Web-based help desk software comes with built-in automations to automate manual tasks, set up SLAs, design workflows, and apply macros. These features save you time and effort, so you can focus more on customers.Self-serviceToday's customers try to resolve issues by themselves before they contact you. When you use a web-based help desk, you can give your customers a knowledge base that contains help articles, FAQs, and more. This allows agents to prioritize and focus on complex issues.AnalyticsCustomer support transcends channels, agents, and time zones, and to understand if you're on the right track, you need powerful data-crunching abilities. Web-based customer service. Stop the Web Help Desk Service. Start the Web Help Desk Service. Log in to Web Help Desk. In the following procedures, WebHelpDesk represents the Web Help Desk home folder. For example: C: Program Files WebHelpDesk . Configure Web Help Desk for WAFFLE 2.3. Log in to the Web Help Desk server as an administrator. Download and install Web Help Desk. SoundTap Pro Edition for Mac; Related Downloads. Desk Mate Pro; Web Help Desk; Web Enabled Help Desk; AccessAble Help Desk Pro Web Pages: Description: AccessAble Help

does web help desk work with webhook? - Forum - Web Help Desk

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Category: Business & Finance / Inventory SystemsPublisher: ZOHO Corp., License: Freeware, Price: USD $0.00, File Size: 107.8 MBPlatform: Linux, Windows RC Desk Pilot aims to deliver a first class R/C flight simulator. RC Desk Pilot aims to deliver a first class R/C flight simulator. Are you thinking about taking up the exciting hobby of R/C aviation but don't want to crash that plane on the first flight? Or is the weather preventing you from flying? Are you thinking about buying that cool new plane but want to try it first? The answer is simple: fly from behind your Desk! Category: Games / SimulationsPublisher: rcdeskpilot, License: Freeware, Price: USD $0.00, File Size: 18.0 MBPlatform: Windows WEB TRACKS it is an Help Desk Software with Automated Ticket Assignments & Email Alerts. WEB TRACKS it is an Help Desk Software with Automated Ticket Assignments & Email Alerts. Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and Help Desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments,... Category: Utilities / System UtilitiesPublisher: GRITWARE, LLC, License: Shareware, Price: USD $345.00, File Size: 25.9 MBPlatform: Windows The new web interface is provided to registered users with a number of different styles. The new web interface

Onboarding process managed by Web Help Desk - Forum - Web Help Desk

Jitbit Helpdesk Server is a self-hosted version of our help desk software app that is installed on your windows-server. Your end-users access the app via a web-browser. We also offer a HOSTED version of this tool here.First, the definition. A web-based help desk software app - is the one you use with a browser over a network - either over the Internet or over your corporate intranet.So, why a web-based help desk?Why should you choose a web based help desk solution over traditional desktop software?Web based means "easier" to use than regular software - you don't have to install it locally, download any installers or drivers, worry about upgrading to the latest version or hardware compatibility on user's workstations.Web-based means "secure" since no data is stored locally on user's laptops, USB sticks or other removable storage devices which often gets stolen or lost. All the sensitive data is stored on a server, updated and secured in one place.Web-based means "works from anywhere" - you can work on the go, from home, from work, from a hotel room. Your data is accessible even on a mobile device.We offer two variations of our web-based help desk: self-hosted version that installs on your company's server, and the hosted help desk that runs on our enterprise-class server in a highly-secure data center.There are many important steps to earning a reputation as a company that provides first class customer service. You have to really enjoy helping people, always be up for the challenge to improve your service and have great top down leadership. One of the keys to all of these is having a helpdesk web application that you know will make the process from initial contact to resolution simple enough that anyone can step in and deal with an issue if necessary and powerful. Stop the Web Help Desk Service. Start the Web Help Desk Service. Log in to Web Help Desk. In the following procedures, WebHelpDesk represents the Web Help Desk home folder. For example: C: Program Files WebHelpDesk . Configure Web Help Desk for WAFFLE 2.3. Log in to the Web Help Desk server as an administrator. Download and install Web Help Desk. SoundTap Pro Edition for Mac; Related Downloads. Desk Mate Pro; Web Help Desk; Web Enabled Help Desk; AccessAble Help Desk Pro Web Pages: Description: AccessAble Help

Web Help Desk hangs on certificate change - Forum - Web Help Desk

License: All 1 2 | Free The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization *... Category: Software DevelopmentPublisher: Ovitz Taylor Gates, License: Shareware, Price: USD $199.00, File Size: 4.3 MBPlatform: Windows, Mac, Linux, Palm, Pocket PC, Symbian, OS/2, Unix, MS-DOS, BEOS Devart SSIS Data Flow Components for Zoho Desk allow you to integrate Zoho Desk Tickets, Contacts, Tasks, and other objects with other cloud applications and databases via SQL Server Integration Services (SSIS). Devart SSIS Data Flow Components for Zoho Desk allow you to integrate Zoho Desk Tickets, Contacts, Tasks, and other objects with other cloud applications and databases via SQL Server Integration Services (SSIS). They include optimized ZohoDesk Source, ZohoDesk Destination, and ZohoDesk Lookup components and provide their own ZohoDesk Connection Manager. With Devart SSIS Data... Category: Software Development / Components & LibrariesPublisher: Devart, License: Shareware, Price: USD $299.95, File Size: 537.7 MBPlatform: Windows Desk Drive™ solves a really annoying problem. Desk Drive™ solves a really annoying problem. You pop a USB thumb drive or DVD into your computer and then you have to open Window's Explorer and find the mapped drive or folder. Desk Drive adds a desktop icon pointing to the drive automatically. Remove the media and the shortcut goes away. Brilliantly simple and effective. Category: Desktop Enhancements / Shell & Desktop ManagersPublisher: Blue Onion Software, License: Freeware, Price: USD $0.00, File Size: 508.0 KBPlatform: Windows